Tuesday, December 2, 2008

Recession-friendly service

It's official, as if we all didn't already "feel it" - we are in a recession.
The state of our economy is the outcome of bad behavior by many but now we all are paying for it.

We know how tough it is to keep up with rising costs of products, gas and taxes...and we don't want to pass on the pain to our customers.

The best way to avoid high-cost repair on your equipment is to be proactive!

There are two simple ways to take action today:
  • Preventative maintenance - Sometimes used as a buzz term by larger organizations but it's a concept that should not be lost during this tough economic environment.
    Straightforward way to avoid problems with your equipment...and spending too much on emergency issues.

  • Training - Make sure you and your staff has the latest education...know how to handle your coffee equipment properly to avoid costly mistakes. Too many times are we called out to work on a machine that simply could have been used properly (and cleaned) without consequence.
    We like to visit all of our customers and be the "heroes" of the day, but not if it's impacting their bottom line.
Remember, we're a coffee equipment training, service & repair company - all elements have their place in our efforts to help you deliver the highest quality cup of coffee.


Recession-friendly,

Coffee Physics Team