Message for Starbucks friends

To All of our friends at The Bucks,
We wish you the best of luck getting through another tough day.
Please keep us posted on your work status - and let us know if there is anything we can do help.

Warm wishes,
Gus and Maria

We are fine in 2009

Many of our friends and family keep checking in with us to make sure CP is resisting the economic downturn...Out of fear that there is not enough wood in the world to knock on, we often respond with "we're hanging in there, we're okay, everything is great".

The truth is, we ARE fine but we ARE cautiously optimistic that services will continue to be in demand as customers hold on to their coffee equipment longer than they had in the past. It is no longer the gilded age! Not everyone is in the position to purchase and replace equipment every 12 months and that's alright, that's better than alright. It's great! No excessive cost and unnecessary waste.

We are very excited to be of service and effectively assist our customers in saving money. What a concept - a service & repair company that wants customers to have less repair calls...Quality vs Quantity? We say YES, we can ;)

The absolute fundamental aim is to make money out of satisfying customers. - Sir John Egan

As for all of our friends & family...how are you? We wish you all much love, patience and luck as we all move forward in 2009 and beyond.

Keeping in touch,
Coffee Physics Team

Recession-friendly service

It's official, as if we all didn't already "feel it" - we are in a recession.
The state of our economy is the outcome of bad behavior by many but now we all are paying for it.

We know how tough it is to keep up with rising costs of products, gas and taxes...and we don't want to pass on the pain to our customers.

The best way to avoid high-cost repair on your equipment is to be proactive!

There are two simple ways to take action today:

• Preventative maintenance - Sometimes used as a buzz term by larger organizations but it's a concept that should not be lost during this tough economic environment.

  Straightforward way to avoid problems with your equipment...and spending too much on emergency issues.

  
  
• Training - Make sure you and your staff has the latest education...know how to handle your coffee equipment properly to avoid costly mistakes. Too many times are we called out to work on a machine that simply could have been used properly (and cleaned) without consequence.

  We like to visit all of our customers and be the "heroes" of the day, but not if it's impacting their bottom line.

Remember, we're a coffee equipment training, service & repair company - all elements have their place in our efforts to help you deliver the highest quality cup of coffee.


Recession-friendly,
Coffee Physics Team

Happy Turkey Day

Thanksgiving...CP is giving thanks for the kindness, goodwill, support and counsel we've received in the past 6 months since inception.

We are humbled by the friends and family that believe in Coffee Physics - believe in us.

We believe in working towards something bigger than what was started without compromising quality and service. We believe that we'll know when to slow down and when to simply be grateful. We know we always have to give back to move forward. ** I think I just wrote our mission statement **

We are so very thankful for the opportunity.

Back in December.